Cancellation & Refund Policy

Cancellation-Refund Policy

Cancellation & Refund Policy

 

Effective Date: 1st January 2025

At Piccosoft Software Labs India (P) Limited, we strive to deliver high-quality software development and services. This Cancellation & Refund Policy outlines our terms for cancellations and refunds.

1. Service Cancellation

1.1 Customers may cancel services before project initiation to receive a full refund.

1.2 Once the project is initiated, cancellation requests will be reviewed on a case-by-case basis.

1.3 Monthly contract-based services can be cancelled anytime, with termination effective at the end of the billing cycle.

2. Refund Policy

2.1 Refunds will be processed only if a service is not delivered as agreed upon.

2.2 Refunds will not be granted for completed milestones in development projects.

2.3 In the case of technical errors or duplicate payments, refunds will be issued after verification.

2.4 Refund processing time: 7-14 business days.

3. Contact for Cancellation & Refunds

For cancellations or refund requests, please contact us at sales@piccosoft.com

FAQ

We are looking for dedicated resources for my Project. Can you provide?

Yes, we do assign dedicated resources, on demand. Dedicated resources will work exclusively and full-time on your project only.

We are a Start-up and I have not hired employees in-house. Can you provide a technical team for us?

Of course, we can set up a technical team for your Start-up with a Designer, Developers, Architect and Testers.

We want to discuss about a project. What is the convenient time?

We can certainly fix up a convenient time for both of us, for a discussion. Do call me at +91 9840322505 or email me at suresh@piccosoft.com for scheduling a meeting at my office.

We already have a web application. Can you develop a Mobile App for that?

We can develop a Hybrid Mobile App for your web application using Ionic Framework.

We do not have a set-up of our own yet. Do you provide remote resources?

Do not worry about not having a set-up of your own yet. We have our own set-up and the resources we provide to you can work for you remotely, from our set-up.

We have a team, who is working on our project already. We just need two more Developers, whom we cannot hire in-house now. Can you help us?

Yes of course, let us know the criteria like skills and experience. We shall arrange for the resources and provide you with the same.

I have an idea. Can you execute it technically as a fixed project?

Yes of course, we would love you hear your idea. After listening to it, we shall put up a project plan and execute it.

How do you provide support?

We are available 24/7 through various means including, Phone, Skype, WhatsApp, Email and Chat. You may contact us through any of these means.

We already have an existing application that is working. We need to enhance it. Can you provide the service of re-work?

Yes, we can certainly re-work on it and enhance it for better design with good look and feel, better user experience and more features. We would want to have a look at it, for recommending improvements for it.

What are the frameworks you are familiar with?

We are experts in Loopback, Mean stack and Fire loop frameworks in Nodejs and CodeIgniter and Laravel frameworks in PHP.